Returns Information

RETURNS POLICY

SecurityLab wants you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order whether you have changed your mind or we have made a mistake then please contact our customer service team.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receiving your items. This includes any delivery charge but does not include the cost of returning the item.

Unless your item is faulty, please try to let us know within 30 days and we will be happy to offer you a full refund, replacement or exchange. Unfortunately, after 14 working days we cannot refund any delivery charges or cover the cost of returning the item.

How to cancel your order:
To cancel your order please contact our customer service team by email at sales@security-lab.co.uk.

How to return an item:
Please return items to us unused and in pristine condition so they can be re-sold.

If a refund is required, we will issue this using the same payment details that were used to purchase the items. We aim to process all returns within 1-2 weeks but the refund could take up to an additional 10 working days to show in your account so please bear with us.